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Terms & Conditions

Policy


  • This trip is not recommended for elderly people, pregnant women, children under 1 year and people suffering from any medical or physical disability.
  • The program and timings might change depending on the tide (sea condition), weather conditions or any other reason that concerns the safety and comfort of all the guests.
  • If there is a no show at the pick up point, our company is not responsible for a refund.
  • Our excursions are covered by life insurance within Thai standard law and regulation.

Timing


The itinerary and timing above are approximate and may be modified without notice to fit the tide and local weather condition.

Bookings


When a booking is successfully placed (which is evidenced by you receiving an instant confirmation email from us), you agree to make payment of the agreed booking price via PayPal, to a specified account.

Lack of Availability


We enable you to make bookings from inventory supplied by each activity supplier. We cannot accept any liability if a booked activity session is unavailable. In this event, you will be entitled to a full refund from the activity supplier. We do not guarantee the availability of any of the activities published on this website.

Pricing Policy


All of our prices are in Thai baht (THB) and include tax. Prices are regularly updated when price changes are received from our suppliers.

Refunds, Changes and Cancellations


Not all suppliers will accept changes once they have received your booking. It may be possible to change your booking, but this will be at the discretion of the supplier. Additional fees may apply.

The cancellation policy for each service is as follows (unless a different policy is specified by the activity supplier, transfer supplier or hotel, which will be shown on the booking page for the applicable service):

Cancellations made at least 24 hours prior to activity date - Full refund will be issued. If you do not attend at the agreed date, time and place, you may not be entitled to any refund from the activity supplier. Customers who cancel due to personal reasons (such as sickness) which doesn't allow them to attend the activity on the day will only be entitled to a refund if allowed in accordance with the applicable cancellation policy. Gift Voucher purchases are non-refundable and not redeemable for cash. Please contact our Customer Service Centre with your booking details for further information.

In the event the Supplier cancels

If your activity is cancelled due to reasons outside of the supplier's control, including cases such as bad weather or mechanical breakdown that prevents your activity from going ahead on the scheduled date, you will be given the option to reschedule the activity, or receive a refund on the activity.